Hakone Fuga - Adult Only

We absolutely loved our stay here. Nothing was too much trouble for the staff. Everything was so comfortable and we felt very well taken care of. Location wise it was perhaps a bit more out the way than some places but we loved it being more remote and it was very easy and cheap to get to via bus and we did the whole Hakone loop no problem without a car. We got a taxi from Gotemba Shopping place for about £20. The food was really special and we loved the outdoor private jacuzzi. We got engaged just before we arrived here and it was the perfect special place to celebrate!

The staff went above and beyond my expectations. To start, I had a lot of questions and concerns prior to the stay, even up to the day before! All of my questions were answered as swiftly as possible (given the time difference). When even I was in Japan, they replied within the next few hours! I should also note that I used both English and machine translated Japanese to make things a bit easier. The rooms were fantastic! I had 3 rooms booked, one with an outside bath (not onsen), one with an onsen, and a regular room. The regular room looked like a regular western hotel room (NOT a japanese business hotel room so you actually have space to move around!). The room with the onsen is in a separate building across the street. The onsen can fit 2 people comfortable and has a nice view of a private garden. The room is also quite spacious with a living room area. The room with the outdoor bath is the biggest of the 3 we booked. The bath was large enough for a single person to stretch out and take a nap. I was the only to use the bath so I can't say how many people can fit comfortably. In terms of the other facilities, there's two public onsens (public in the sense that any guest can use it). There's a large and "small" bath, separated by men and women and rotated throughout the day. While knowing the kanji for men and women would generally be useful, the colored banners reflect which one is which and the large onsen is labeled. The "small" onsen isn't really small. It can comfortable fit a good amount of people. It's small in the sense that the larger one has 2 onsens, one of the same size and one that's smaller but also outside. I personally like the outside onsen. The restaurant is spacious and wasn't overcrowded (I'm guessing there's multiple dinner times). The dinner and breakfast menus were absolutely delicious! Lastly, the staff are super accommodating!

The staff were very helpful and communicated with us in English. The room was very large, with an entry way, a large room, shower, and patio with private soaking bath. Since we had the private bath, instead of using the public one, we used the private one on our patio. It had a nice view out to nature. The shower itself was very large and also had a direct door to the patio and bath. We had the breakfast there and it was very filling and delicious.

Could not have loved this place more, it was the highlight of our whole trip. Amazing comfy bed with a lovely view. In the morining I had a relaxing soak in the lovely private bath on my balcony, which was surrounded by trees and birds singing, as the sun came up - absolutley perfect. Lovely traditional breakfast! The staff were really friendly and went out of their way to be helpful. Several of them spoke very good English. We paid to have a kaiseki dinner at the hotel and this was a wonderful experience - amazing food and we had such a lovely evening. Wish we could have stayed at this place for a week!

Quite simply from the very second we entered the property we were excellently attended to.The staff were flexible to explain everything in English and friendly. Room was quiet and comfortable in every way; mattress, mini-sofa, amenities and bathroom. Menu was adapted to our allergies in a very creative and delicious way. Usually allergies to seafood are solved in Japan with “here’s some tofu and vegetables”. Not so with Fuga chefs. Every dish was exquisite and the staff amiable. I recently dined at Mandarin Oriental in Tokyo and their Michelin chefs failed creatively when providing alternative dishes compared to Fuga chefs. Outstanding. Impeccably clean room and public areas; fantastic food and the whole ambience was to leave the guests to enjoy it.